Shipping Policy

                                                       

1. CONFIRM

A confirmation email will be sent to you once the payment is done. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

                       

2. PROCESSING

 It takes 1-2 business days for your order. We will send you an email if the processing time takes longer than expected. 

3. SHIPPING

We offer free shipping on all orders anywhere in the world

Delivery usually takes 2-3 days with DHL Express, Fedex and UPS  (see below for approximate times by region) 

Europe 1-3 days

USA, Canada, and Australia: 2-4 days

Rest of the world :3-5 days

Buyers are not responsible for any Customs or Duty fees incurred.

 

 

4. DELIVERY

Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery. 

 Please contact us within 7 days since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours.

Important Notice:Processing time: In order to guarantee the quality of our products,Ettilux Home has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.  

APO/FPO/DPO Shipping:We apologize that military addresses (APO, FPO, DPO) cannot be delivered.